As well as liking all that Provence Holidays normally offers and does, we have been very impressed by the response of the team to the COVID situation. This small team has been more responsive and quicker than most large organisations in reorganising things for us and refunding monies not yet due under the new plans. We look forward to enjoying our new booking in 2021 and, with luck, to more after that! Many thanks to Simon and the team.
We had booked our holiday house for July 2020 but due to the Covid-19 pandemic we are unable to come to France in July 2020. Provence Holidays have been very helpful and have rebooked our holiday to July 2021 under the same conditions and carrying over the deposit. So essentially a copy paste for next year. Super happy that this was possible,
Vu la pandémie que nous subissons, nous n'aurons pas la chance de passer nos vacances en Provence dans la magnifique villa que nous avions louée pour notre grande famille de 18 personnes. Nous sommes tous très déçus ! Nous remercions pourtant Provence Holidays (monsieur RICHARDS) de nous avoir contactés par téléphone afin de trouver la meilleure solution pour tous. Nous avons opté pour postposer nos vacances d'un an et ainsi, ne rien perdre de notre acompte tout en aidant le secteur du tourisme et des locations.
Merci à Provence Holidays pour son sérieux et son professionnalisme. Vivement l'année prochaine !
Considering the pandemic we are experiencing, we will not have the chance to spend our holidays in Provence in the magnificent villa that we had rented for our large family of 18 people. We are all very disappointed! However, we would like to thank Provence Holidays (Mr. RICHARDS) for contacting us by phone in order to find the best solution for everyone. We have opted to postpone our vacation for a year and thus not lose any of our deposit while helping the tourism and rental sector. Thanks to Provence Holidays for its seriousness and professionalism. Can not wait for next year !
We were due to have two weeks here in September but unfortunately the change in Foreign Office policy meant we had to cancel. I would like to stress that despite the huge pressure Provence Holidays were suddenly under they refunded our payments in full within a week of the cancellation. We could not ask for any more. Simon and his team have been extremely helpful throughout, helping us find the property that fitted our requirements. I was particularly impressed with his local knowledge and understanding of what we were looking for. We are so disappointed that we cannot enjoy the house and Provence but very glad we booked with such a helpful and honest company. I would not hesitate to use them again.
Excellent, personalised, professional and caring service
Can't praise Provence holidays highly enough. Booking was speedy, staff honest and informative and we got the villa we wanted with the minimum of fuss. Unfortunately the new Government travel warnings re. Covid meant we had to cancel and we were absolutely stunned by the way Provence holidays, in particular Simon, dealt with the problem. They were fast, professional and very considerate. The money was refunded with no fuss and I would hundred percent travel with them next year, in fact we're looking into booking the Villa we had to cancel now. Outstanding.
Due to government guidelines we had to cancel our trip.
I sent an email on the Friday advising this and had my money returned on the Monday. I am still fighting with other companies to get money back from holidays cancelled in April.
I would recommend anyone to book with confidence with Provence holidays and am just v sad that we could not go. House looked so beautiful.
Very good service and full refund as promised, highly recommend
Unfortunately we didn't get to our beautiful villa in Provence thanks to Coronavirus, but Simon and his team were very helpful during the booking process and then brilliant at handling the cancellation and swift refund. We booked only a month before we were due to travel and only did so because we felt confident in Provence holidays promise of a refund should travel be restricted. They absolutely delivered on their promise to refund and I wouldn't hesitate to rebook with Provence Holidays in the future. We hope we will be able to make it to La Maison de Joucas next year!
Sadly the UK government introduced quarantine restrictions just a week before we were due to holiday in France.
To my surprise and delight Simon refunded our holiday cost in full without fuss or complaint, unlike British Airways who only gave me a voucher.
We will for sure be booking up again soon with Simon at Provence Holidays and recommending his company to our friends.
Thank you and hoping to holiday in Provence in 2021 and hopefully at the same property as it promised so much.
Book A New Holiday with Confidence - Flexibility guaranteed
Should Coronavirus related travel restrictions mean your holiday cannot go ahead then simply request a change of dates or a refund.