Service Reviews

9 reviews

George Hobbs

Heaven in Provence

A lovely quiet villa in a beautiful garden with great amenities. The House is as good as it looks in the photos and the garden is even better. Easy access to some Provence gems such as Saint Remy and Les Baux. Plenty of space for us plus seven adult children/partners. Great service from start to finish from Provence Holidays.

Ulrike S.


Thanks again for your good service.

Dear Team hat Provence Holidays, thank you very much for the information on the status quo with my booking in Ménerbes before Easter. I appreciate your efforts, patience and commitment and was very happy to receive all the updates. I also have received the refund in full so that everything is settled now. Thanks again for your good service. I especially appreciated the chance to reach somebody at Provence Holidays at all times and to get information and updates quickly. I certainly will recommend your agency in the future.

Wonderful rural retreat

A perfect rural French retreat

A villa and pool maintained to a very high standard with a lovely welcome pack on arrival. Conveniently located - a 20 minute walk to Pernes with all amenities including at least 5 bread shops and several good restaurants. Staff came in daily to clear rubbish and maintain pool - all were delightful and promptly sorted out any minor problems we encountered. I have no hesitation in recommending this villa and it's location. Baking hot during our 2 week stay with most days 35 degrees + so did not explore as much as we may have liked but A/C and pool a blessing

Fraser and Joanne

Immaculate house in beautiful gardens

The house is spotlessly clean and the facilities and appliances were extremely high quality - the outdoor kitchen was superb we spent most of our time here. Barbara was amazing -on hand to answer queries and help with extras the whole process with Provence holidays was really smooth. Fresh bakery goods were delivered daily and the location is perfect for trips to nearby villages. The gardens are beautiful the photos don’t do it justice. Only minor point was that the decor in the house was a little stark and the art in the house was not to my personal taste(being picky here!) but we all really enjoyed our time here and would definitely come back

JC Bang

Rebooking during Covid-19 pandemic

We had booked our holiday house for July 2020 but due to the Covid-19 pandemic we are unable to come to France in July 2020. Provence Holidays have been very helpful and have rebooked our holiday to July 2021 under the same conditions and carrying over the deposit. So essentially a copy paste for next year. Super happy that this was possible,

M-A Govaerts

Triste mais ravie !

Vu la pandémie que nous subissons, nous n'aurons pas la chance de passer nos vacances en Provence dans la magnifique villa que nous avions louée pour notre grande famille de 18 personnes. Nous sommes tous très déçus ! Nous remercions pourtant Provence Holidays (monsieur RICHARDS) de nous avoir contactés par téléphone afin de trouver la meilleure solution pour tous. Nous avons opté pour postposer nos vacances d'un an et ainsi, ne rien perdre de notre acompte tout en aidant le secteur du tourisme et des locations. Merci à Provence Holidays pour son sérieux et son professionnalisme. Vivement l'année prochaine !

Simon A - London

Excellent, personalised, professional and caring service

Can't praise Provence holidays highly enough. Booking was speedy, staff honest and informative and we got the villa we wanted with the minimum of fuss. Unfortunately the new Government travel warnings re. Covid meant we had to cancel and we were absolutely stunned by the way Provence holidays, in particular Simon, dealt with the problem. They were fast, professional and very considerate. The money was refunded with no fuss and I would hundred percent travel with them next year, in fact we're looking into booking the Villa we had to cancel now. Outstanding.


Sadly had to cancel

Due to government guidelines we had to cancel our trip. I sent an email on the Friday advising this and had my money returned on the Monday. I am still fighting with other companies to get money back from holidays cancelled in April. I would recommend anyone to book with confidence with Provence holidays and am just v sad that we could not go. House looked so beautiful.

Nicole Dearden

Great customer experience

Sadly we were forced to cancel our Provence holiday this year due to Foreign Office guidelines and covid restrictions but Simon at Provence Villas kindly offered us many options including a full refund and rebooking our holiday. He personally called to take me through the options available to us. We decided to rebook the villa for summer 2021 and would highly recommend Simon and his team at Provence Villas. Excellent service + an unbeatable choice of villas in the Provence region.