Privacy & Cookies
At Provence Holidays we respect and protect the privacy of our clients and the users of our website and our products and services. This privacy statement describes how your personal information is collected and used. Personal information is any information that identifies you or enables someone to contact you, such as your name, email address, telephone number and other non-public information related to the above.
Collection of Information and Use by Provence Holidays
We are the sole owner of the information collected on the site, with the exception of the content which you provide to us in connection with your use of our products and services. We will not sell, share or rent this information to others in any way other than what is stated in this privacy statement. We may obtain information provided during a voluntary or mandatory registration process, an online payment transaction, a technical support request, when you call or email us, or when you visit our sites. We collect only the information necessary to fulfil the purposes described in this privacy statement.
Those who have subscribed to future mailings (such as newsletters and offers) and subsequently wish to withdraw their participation, may opt-out of receiving future mailings at any time (see "Opt-out" section below). We may use this information to provide you with requested information or products or services, to customise the presentation of the Sites or products or services to you, to facilitate your movement around the Sites or your use of our products and services, to improve and better market our products and services, or to communicate with you.
Our Sites offer visitors the opportunity to purchase our products and services. Payment information, including credit card information, is used only to facilitate payment for the transaction for which the information was provided.
You expressly acknowledge and agree that we may obtain additional information about you from other sources, such as information you provide to Google or other online service providers, information that is publicly available, or that you agree to us receiving such information from third parties.
With your consent, we may access certain information from a third party social networking site ("SNS"). The information you give us access to varies from SNS to SNS and is affected by the privacy settings you have on the SNS. If you consent to the SNS sharing information with us, the SNS may know that you have a relationship with us. You can check these privacy settings and learn more about them at the relevant SNS. We may use this information to provide you with our products and services, to improve and better market our products and services, or to communicate with you.
We also track activity on our sites using log files stored on our web servers. We collect information such as IP address, browser type and version, and the pages you view. We also track how you got to our sites and the links you click to leave our sites. We may collect information about devices or other communication media you use to interact with the Sites. We also collect aggregate tracking data about general use of the Sites and products and services, including the number of page views and click-throughs and the number of messages sent using our products or services.
We may use this information to provide you with a personalised web experience, to help you with technical support, to diagnose problems with our server, in connection with our security programme, to administer our website, to improve and better market our products and services, or to tailor our product and service offerings to you. We may monitor or record all your telephone calls to us for quality control purposes, to train our staff and for our own protection.
We may obtain information provided by you on our public forums, including the Provence Holidays blog and Provence Holidays SNS. Your posts may continue even after you have deactivated your account. Contributions to any of our public communities are considered by us to be public and non-confidential and will not be treated as proprietary or personal information covered by this privacy statement. To request that your personal information is removed from our blog or any of the Provence Holidays sites, please contact us at firstname.lastname@example.org. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
We will also obtain any information that you provide in connection with the use of our products and services (such as contact details, content and telephone numbers used in connection with our services). We acknowledge your ownership rights where you have provided us with copyrighted material. We will never sell or rent your contact information, content or phone numbers to anyone without your permission and will not use your contact information, content or phone numbers for internal marketing or promotional purposes or for any other purpose other than providing our products and services to you.
Security and Privacy
We use reasonable technical, administrative and physical safeguards to protect the confidentiality and security of your personal information. We use industry-recognised technical safeguards, such as hardware and software firewalls, and have adopted and implemented security procedures to protect your information from loss, misuse or unauthorised alteration. When we collect financial account information, such as credit card numbers, we protect its transmission through encryption, such as the Secure Socket Layer (SSL) protocol.
Despite our efforts, we cannot guarantee absolute or unconditional protection of this information due to the open nature and resulting instability of the Internet and the World Wide Web, and we make no representations or warranties as to the effectiveness of our security and assume no liability for any security breaches or failures of your computer equipment, your Internet service provider, or any other network or communications provider.
Sharing of Information
We will never sell or rent your personal information to third parties for their use without your permission.
If you have visited one of our sites or one of our products or services through or in connection with a request from one of our partners, we may share your information with the partner and the partner may share related information with us. Occasionally, we may contract with third parties to assist us in providing services to you (for example, providing customer service). Our contracts with such third parties prohibit them from using your personal information for purposes other than those for which they are contracted, including for their own purposes, and they are required to maintain the confidentiality of the information we provide to them. We may also share non-personally identifiable information with third parties, such as the media, industry observers, potential customers or partners. For example, we may disclose the number of users who have been exposed to, or have clicked on, our sites or who have reviewed or purchased our holiday villas, products and services.
If we are involved in a merger, acquisition, sale of all or substantially all of our assets, or other similar transaction, your information may be transferred as part of that transaction. We will notify you of any such transaction and of your choices regarding your information by email and/or by placing a prominent notice on our website.
Finally, we may disclose your personal information to courts, law enforcement agencies, and/or other relevant third parties, such as Internet Service Providers, when such disclosure is necessary or advisable, in our sole discretion, to conduct an investigation, respond to a subpoena or court order issued by a third party or law enforcement, bring a lawsuit, or take other action if you or a third party: (a) violate our Terms of Sale; (b) cause injury or other harm to, or otherwise violate our proprietary or other legal rights, or those of other users or third parties; or (c) violate English or other applicable law. Such disclosure may include transfer of information to the US and outside the European Economic Area.
We use various technologies on our sites. These include cookies, which are textual strings of information that a website transfers to the cookie file of the browser on your computer, allowing the website to remember your browser during your visit or in the future. A cookie usually contains the name of the domain from which the cookie originated (provenceholidays), the "lifetime" of the cookie and a value, usually a unique number. When you visit our site(s), access site-related content, email newsletter links, learn about our services online, or click on one of our banner ads or videos, we or an authorised third party may send you a cookie.
Cookies can be used by us in many ways: they enable us to check the login status of customers who use products or services directly linked to our sites, to track the entry point for users who participate in our affiliate sign-up programmes, to track and measure the success of a particular marketing campaign and to provide you with more relevant content. Cookies also allow us to track overall site usage and determine which areas users prefer, allowing us to make your visit to our site easier by recognising you when you return and providing you with a customised experience.
The information collected through the use of a cookie will not be linked to any personally identifiable information unless you become a customer of ours. Once you provide personally identifiable information to our sites (for example, by registering at the beginning of a booking), we may link this information to cookies or other identifiers associated with your visit(s) to our sites.
You have the ability to accept or decline cookies by modifying the settings in your browser. If you choose to disable cookies, you may still use our sites; however, you may have limited access to certain parts of our sites or other experiences. For more information about managing cookies in your web browser, please visit http://www.aboutcookies.org. We also offer you the opportunity to opt-out of receiving certain cookies in connection with our online advertising (see the "Online Advertising" section below).
Some of our web pages, newsletters, general emails and other online content may contain electronic images provided by us or authorised third parties known as web beacons, also known as single-pixel GIFs, which are invisible images. These web beacons allow us to count users who have visited our sites, seen our advertisements or opened our email, and to track whether messages are shared using our social sharing features and, once shared, whether these messages are opened by the recipient. In addition, when you click a link in an email, we record this individual response to allow us to tailor our offerings to you. Web beacons collect only limited information, such as cookie identification, time and date of a page viewed and a description of the page on which the web beacon is located. Web beacons cannot be rejected when delivered via a regular web page, but can be rejected when delivered via email. If you do not wish to receive web beacons by email, you must disable HTML images or reject HTML (text only) emails through your email client.
We may from time to time use third parties to track and analyse information about your activities on our sites, including information collected through cookies or web beacons. For example, we may use Google Analytics to improve the performance of our website, to test the effectiveness of our sites and marketing efforts, and to improve the user experience. All such data will be used only for the purposes described in this section.
We may share non-personally identifiable information with third parties, such as the media, industry observers or potential customers or partners.
We may use pixels, or transparent GIF files, to help manage online advertising. These GIF files are provided by our advertising management partners and allow our partners to recognise a unique ad impression cookie on your web browser, which in turn allows us to learn which ads bring users to our sites.
With both cookies and web beacons, the information we collect and share is anonymous and not personally identifiable. We may, from time to time, use advertising management partners such as Google Inc., LinkedIn Corporation, Instagram and Facebook. For more information about ad management partners or companies, including how to opt-out of these technologies, please visit the privacy policies on their respective websites.
Our email marketing for newsletters allows only permission-based email; you may choose to opt out or select your email preferences when signing up for our email lists. You always have the option to unsubscribe or change your preferences by following a link in the footer of a non-transactional marketing email sent by us or by emailing email@example.com. In addition, anyone receiving emails from us on behalf of our customers always has the opportunity to unsubscribe from marketing emails by following the opt-out link in the footer of the message. If you believe you have received an unsolicited commercial email from us, or on behalf of someone else, please report it to us at firstname.lastname@example.org.
Some messages (for example, important account notifications and billing information) are considered transactional and are necessary for all of our customers.
Access to Personal Information
You are entitled to a copy of the information we hold. If you wish to see it, please contact us. (We may charge a small fee for providing this information).
Keeping you Informed
We will keep your information where it was collected by us and may use it to let you know about future offers or send you a brochure. We can also send you occasionally a newsletter, via your email account, to keep you informed about special offers and relevant news about Provence Holidays. If you do not wish to receive any more information from us in the future, you can let us know.
Links to Third Parties and the Collection and Use of Information
Some of our sites may contain links to third party websites, such as those of our business partners, online advertising partners, SNSs and payment processors. On these sites, we or these third parties may collect information about you. In addition, you may be asked to provide certain personal information or credit card details to third parties in connection with the use of our related products and services, such as when you rent a car through Affordable on our sites.
Because we do not control the information policies or practices of these third parties or our customers, you should review their privacy policies to learn more about how they collect and use personally identifiable information. We are not responsible for the privacy policies of third parties or our customers.
Our sites and our products and services are not directed to persons under the age of 13. We do not knowingly collect personally identifiable information from children under the age of 13. If a parent or guardian becomes aware that his or her child has provided us with personal information without that parent's or guardian's consent, he or she should contact us. If we learn that a child under 13 has provided us with personal information, we will delete that information from our files.
Our offices are located in the United Kingdom. Personal information may be accessed by us or transferred to us in the United Kingdom or to our affiliates, business partners, traders or service providers elsewhere in the world. By providing personal information to us, you consent to this transfer. We will protect the privacy and security of personal information in accordance with this Privacy Statement, wherever it is processed or stored, but you expressly acknowledge and agree that personal information stored or processed by us will be subject to the laws of the United Kingdom, including the ability of any government, court or UK law enforcement or regulatory authority to disclose your personal information.
For the purposes of the European Directive 95/46/EC and the applicable national implementing laws in your jurisdiction, we are a data controller when we transfer your data to partner companies and a data processor when we use the data.
Contact details of our Data Protection Officer
If you have any questions or comments about this Privacy Statement, please write to us at 20 King Street, London, EC2V 8EG.