Privacy & Cookies
At Provence Holidays, we respect and protect the privacy of our customers and those who use our website and our products and services. This privacy statement provides details about how your personal information is collected and used. Personal information is any information that identifies you or would enable someone to contact you, such as your name, email address, phone number and other non-public information that is associated with the foregoing.
Information collection and use by Provence Holidays
We are the sole owner of information collected on the sites, except for content that you provide to us in connection with your use of our products and services. We will not sell, share, or rent this information to others in ways different from what is disclosed in this privacy statement. We may obtain information that is provided during any voluntary or mandatory registration process, online payment transaction, request for technical support, when you call or email us, or when you visit our sites. We collect information only as necessary to fulfil the purposes set forth in this privacy statement.
Our sites offer several opportunities for visitors to register for promotional and informational mailings, online content and resources, and to evaluate our villas and services. Registration forms enable users to opt-in to our mailing lists and require users to give contact information (such as name and email address). Notice is given at the point of collection to enable users to choose whether or not they consent to the usage terms.
Those who have signed up for future mailings (such as newsletters & offers) and subsequently wish to withdraw their participation may opt-out of receiving future mailings at any time (see the "Choice/Opt-out" section below). We may use this information to provide you with requested information or products or services, to tailor the presentation of the sites or products or services to you, to facilitate your movement through the sites or your use of our products and services, to improve our products and services and do a better job of marketing them, or to communicate with you.
Our sites offer opportunities for visitors to purchase our products and services. Payment information, including credit card data, is used only for the purpose of facilitating payment for the transaction with respect to which the information was provided.
You acknowledge and expressly agree that we may obtain additional information about you that we may collect from other sources, such as information you provide to Google or to other online service providers, information that is publicly available or that you consent to us receiving from third parties.
With your consent, we may access certain information from a third-party social networking site ("SNS"). The information you allow us to access varies by SNS, and it is affected by the privacy settings you establish at the SNS. When you consent to the SNS sharing information with us, the SNS may know that you have a relationship with us. You can control and find out more about these privacy settings at the applicable SNS. We may use this information to provide you with our products and services, to improve our products and services and do a better job of marketing them, or to communicate with you.
We also keep track of activity on our sites using log files stored on our web servers. We collect information, such as IP address, browser type and version, and pages you view. We also keep track of how you got to our sites and any links you click on to leave our sites. We may gather information about any device or other method of communication you use to interact with the sites. We also gather aggregated tracking information regarding overall usage of the sites and the products and services, including tallies of page views and click-through activity and the number of messages sent using our products or services.
We may use this information to assist us in offering you a personalized web experience, to assist you with technical support, to diagnose problems with our server, in connection with our security program, to administer our website, to improve our products and services and do a better job of marketing them, or to tailor our product and service offerings to you. We may monitor or record any of your telephone conversations with us for quality control purposes, for purposes of training our employees and for our own protection.
We may obtain information that is provided by you on our public forums, including the Provence Holidays blog and Provence Holidays SNS. Your posts may remain even after you deactivate your account. Contributions to any of our public communities are considered public and non-confidential by us and are not treated as proprietary information or personal information covered by this privacy statement. To request removal of your personal information from our blog or any Holiday Gateway run sites, contact us firstname.lastname@example.org. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
We will also obtain any information that you provide to us in connection with the use of our products and services (such as contact details, content and phone numbers used in relations to our services). We acknowledge your ownership rights in such cases where you have supplied us with copyright materials. We will never sell or rent your contact details, content or phone numbers to anyone without your permission, and will not use your contact details, content or phone numbers for internal marketing or promotional purposes or for any purpose other than providing our products and services to you
Security and privacy
We use reasonable technical, administrative and physical safeguards to protect the confidentiality and security of your personal information. We use industry-recognized technical safeguards, such as hardware and software firewalls, and have adopted and implemented security procedures to protect your information from loss, misuse or unauthorized alteration. When we collect financial account information, such as credit card numbers, we protect its transmission through the use of encryption such as the Secure Socket Layer (SSL) protocol.
Notwithstanding our efforts, we cannot guarantee absolute or unqualified protection of this information given the open nature and resulting instability of the Internet and World Wide Web, and we make no representations or warranties as to the effectiveness of our security and assume no liability for security breaches or any failure in the security of your computer equipment, your internet service provider or other networks and communications providers.
Sharing of information
We will never sell or rent your personal information to third parties for their use without your consent.
If you accessed one of our sites or any of our products or services through or in connection with a solicitation from one of our partners, we may share your information with the partner and the partner may share related information with us. Occasionally, we enter into contracts with third parties so that they can assist us in servicing you (for example, providing customer service). Our contracts with such third parties prohibit them from using any of your personal information for any purpose beyond the purpose for which they were engaged, including for their own purposes, and they are required to maintain the confidentiality of the information we provide to them. We may also share non-personally identifying information in the aggregate with third parties, such as the media, industry observers, potential customers or partners. For example, we may disclose the number of users that have been exposed to, or clicked on, our sites or evaluated or purchased our holiday villas, products and services.
If we are involved in a merger, acquisition, a sale of all or a substantial portion of our assets, or other similar transaction, your information may be transferred as part of that transaction. We will notify you by email and/or a prominent notice on our website of any such transaction and the choices you may have regarding your information.
Lastly, we may disclose your personal information to courts, law enforcement authorities and/or other relevant third parties, such as internet service providers, when such disclosure is necessary or advisable, in our sole discretion, to conduct an investigation, respond to a third party or law enforcement subpoena or court order, bring legal action or pursue other relief when you or a third party are or may be: (a) violating our terms and conditions of sale; (b) causing injury or other harm to, or otherwise violating our property or other legal rights, or those of other users or third parties; or (c) violating English, or other applicable laws. This disclosure may include transferring information to the U.S. and outside the European Economic Area.
We use a variety of technologies on our sites. Among these are cookies: A text-only string of information that a website transfers to the cookie file of the browser on your computer so that the website can remember your browser during your visit or in the future. A cookie will typically contain the name of the domain from which the cookie has come (provenceholidays), the “lifetime” of the cookie, and a value, usually a unique number. When you visit our site(s), open site related content, newsletter email links, encounter our services online, or click on one of our banner ads or videos, we or an authorized third party may send you a cookie.
Cookies may be used by us in many ways: they allow us to verify the login status of customers using products or services linked directly with our sites, track point of entry to point of registration for those users participating in our affiliate signup programs, and track and measure the success of a particular marketing campaign, and to provide you with more relevant content. Cookies also allow us to track overall site usage and determine areas users prefer, as well as enable us to make your visit to our website easier by recognizing you when you return and help to provide you with a customized experience.
Information gathered through usage of a cookie is not linked to any personal identifying information, unless you become a customer of ours. Once you submit personally identifiable information on our sites (for example, by registering at the start of a booking) we may link such information with cookies or other identifiers that are associated with your visit(s) to our sites.
Opting-out of cookie use
You have the ability to accept or decline cookies by modifying the settings in your browser. If you choose to disable cookies, you may still use our sites; however, you may have limited access to some areas within our sites or a different experience. For more information on how to manage cookies in your web browser, see http://www.aboutcookies.org. We also provide you with an option to opt-out of receiving certain cookies associated with our online advertising (see the "Online Advertising" section below).
Some of our web pages, newsletter emails, general emails and other online content may contain electronic images provided by us or authorized third parties known as web beacons, also known as single-pixel GIFs, which are invisible graphical images. These web beacons allow us to count users who have visited our sites, seen our ads, or opened our email, and to track whether messages are shared using our social share features and, once shared, whether these messages are opened by the recipient. In addition, when you click on a link in an email, we record this individual response to allow us to customize our offerings to you. Web beacons collect only limited information, such as a cookie identifier, time and date of a page being viewed, and a description of the page on which the web beacon resides. Web beacons cannot be declined when delivered using a regular web page, but they can be refused when delivered by email. If you do not wish to receive web beacons by email, you will need to disable HTML images or refuse HTML (select Text only) emails via your email software.
We may from time to time engage third parties to track and analyse information about your activity on our sites, including data gathered by cookies or web beacons. For example, we use may use Google Analytics to improve our web site performance, to run tests on the effectiveness of our sites and marketing efforts and to improve user experience. All such data is only used for the purposes described in this section.
We may share non-personally identifying information with third parties, such as the media, industry observers or potential customers or partners.
We may use pixels, or transparent GIF files, to help manage online advertising. These GIF files are provided by our ad management partners and enable our partners to recognize a unique ad impression cookie on your Web browser, which in turn enables us to learn which advertisements bring users to our sites.
With both cookies and web beacons, the information that we collect, and share is anonymous and not personally identifiable. We may from time to time use advertising management partners such as include Google Inc., LinkedIn Corporation, Instagram and Facebook. For more information about advertising management partners or companies, including information about how to opt-out of these technologies, visit the privacy policies on their own respective websites.
Our email marketing via our newsletter allows only permission-based email; you may choose to opt-out or select your email preferences when you sign-up for our email lists. You always have the opportunity to opt-out or change preferences by following a link in the footer of all non-transactional marketing email messages sent by us or by emailing us at email@example.com In addition, anyone receiving emails from us on behalf of our customers always has the opportunity to opt-out of marketing email messages by using the opt-out link included in the link in the footer of the message. If you believe that you have received an unsolicited commercial email from us is error or on behalf of anyone else, you may report it to us at firstname.lastname@example.org.
Some communications (for example, important account notifications and billing information) are considered transactional and are necessary for all of our customers.
To manage the information, we may receive about you from an SNS or any other third party, you will need to follow the instructions from that party for updating your information and changing your privacy settings. The information we collect is covered by this privacy statement and the information the third-party collects is subject to such third party's privacy practices. Privacy choices you have made on any third-party site will not apply to our use of the information we have collected directly through our applications.
Access to personal information
You are entitled to a copy of the information held by us. If you would like to see this, please contact us. (We may make a small charge for providing this to you).
Keeping you up to date
We will hold your information where collected by us and may use it to inform you of offers in the future or to send you a brochure. We may also send you occasional newsletters, via your email account, informing you of special offers and relevant news about Provence Holidays. If you do not wish to receive information from us in the future, please notify us.
Third party links and information collection and use
Some of our sites may provide links to third-party websites, such as those of our business partners, online advertising partners, SNSs and payment processors. While on these sites, we or these third parties may collect information about you. In addition, you may be asked to provide certain personal information or credit card information to third parties in connection with their use of our associated products and services, such as when you book car hire through Affordable on our sites.
Because we do not control the information policies or practices of these third parties or our customers, you should review their privacy policies to learn more about how they collect and use personally identifiable information. We are not responsible for the privacy practices of any third parties or our customers.
Our sites and our products and services are not directed to persons under 13. We do not knowingly collect personally identifiable information from children under 13. If a parent or guardian becomes aware that his or her child has provided us with personal information without such parent or guardian's consent, he or she should contact us. If we become aware that a child under 13 has provided us with personal information, we will delete such information from our files.
Our offices are in the United Kingdom. Personal information may be accessed by us or transferred to us in the United Kingdom or to our affiliates, business partners, merchants, or service providers elsewhere in the world. By providing us with personal information, you consent to this transfer. We will protect the privacy and security of personal information according to this privacy statement, regardless of where it is processed or stored, however you explicitly acknowledge and consent to the fact that personal information stored or processed by us will be subject to the laws of England, including the ability of governments, courts or law enforcement or regulatory authorities of the UK to obtain disclosure of your personal information.
For the purposes of European Directive 95/46/EC and applicable national implementing laws in your jurisdiction, with respect to your data, we are a data controller if providing your data to partner companies and a data processor where we are using the data.
Contact information for our data protection officer
If you have questions or concerns regarding this privacy statement, you can write to us at 23 Chelsea Wharf, Lots Road, Chelsea, London, SW10 0QJ