As well as liking all that Provence Holidays normally offers and does, we have been very impressed by the response of the team to the COVID situation. This small team has been more responsive and quicker than most large organisations in reorganising things for us and refunding monies not yet due under the new plans. We look forward to enjoying our new booking in 2021 and, with luck, to more after that! Many thanks to Simon and the team.
We had to cancel our holiday in Provence the day before we were due to go. The reason - France was removed from the list of Covid safe countries. Provence Holidays were just as disappointed as we were (perhaps not quite). But we got our promised full refund within days.
Well done Provence Holidays. You did what you said you would do.
We had booked our holiday house for July 2020 but due to the Covid-19 pandemic we are unable to come to France in July 2020. Provence Holidays have been very helpful and have rebooked our holiday to July 2021 under the same conditions and carrying over the deposit. So essentially a copy paste for next year. Super happy that this was possible,
Vu la pandémie que nous subissons, nous n'aurons pas la chance de passer nos vacances en Provence dans la magnifique villa que nous avions louée pour notre grande famille de 18 personnes. Nous sommes tous très déçus ! Nous remercions pourtant Provence Holidays (monsieur RICHARDS) de nous avoir contactés par téléphone afin de trouver la meilleure solution pour tous. Nous avons opté pour postposer nos vacances d'un an et ainsi, ne rien perdre de notre acompte tout en aidant le secteur du tourisme et des locations.
Merci à Provence Holidays pour son sérieux et son professionnalisme. Vivement l'année prochaine !
We were due to have two weeks here in September but unfortunately the change in Foreign Office policy meant we had to cancel. I would like to stress that despite the huge pressure Provence Holidays were suddenly under they refunded our payments in full within a week of the cancellation. We could not ask for any more. Simon and his team have been extremely helpful throughout, helping us find the property that fitted our requirements. I was particularly impressed with his local knowledge and understanding of what we were looking for. We are so disappointed that we cannot enjoy the house and Provence but very glad we booked with such a helpful and honest company. I would not hesitate to use them again.
Excellent, personalised, professional and caring service
Can't praise Provence holidays highly enough. Booking was speedy, staff honest and informative and we got the villa we wanted with the minimum of fuss. Unfortunately the new Government travel warnings re. Covid meant we had to cancel and we were absolutely stunned by the way Provence holidays, in particular Simon, dealt with the problem. They were fast, professional and very considerate. The money was refunded with no fuss and I would hundred percent travel with them next year, in fact we're looking into booking the Villa we had to cancel now. Outstanding.
Due to government guidelines we had to cancel our trip.
I sent an email on the Friday advising this and had my money returned on the Monday. I am still fighting with other companies to get money back from holidays cancelled in April.
I would recommend anyone to book with confidence with Provence holidays and am just v sad that we could not go. House looked so beautiful.
Sadly we were forced to cancel our Provence holiday this year due to Foreign Office guidelines and covid restrictions but Simon at Provence Villas kindly offered us many options including a full refund and rebooking our holiday. He personally called to take me through the options available to us. We decided to rebook the villa for summer 2021 and would highly recommend Simon and his team at Provence Villas. Excellent service + an unbeatable choice of villas in the Provence region.
Very good service and full refund as promised, highly recommend
Unfortunately we didn't get to our beautiful villa in Provence thanks to Coronavirus, but Simon and his team were very helpful during the booking process and then brilliant at handling the cancellation and swift refund. We booked only a month before we were due to travel and only did so because we felt confident in Provence holidays promise of a refund should travel be restricted. They absolutely delivered on their promise to refund and I wouldn't hesitate to rebook with Provence Holidays in the future. We hope we will be able to make it to La Maison de Joucas next year!
Sadly the UK government introduced quarantine restrictions just a week before we were due to holiday in France.
To my surprise and delight Simon refunded our holiday cost in full without fuss or complaint, unlike British Airways who only gave me a voucher.
We will for sure be booking up again soon with Simon at Provence Holidays and recommending his company to our friends.
Thank you and hoping to holiday in Provence in 2021 and hopefully at the same property as it promised so much.