If you are worried about booking your holiday amid all the news reports surrounding the Coronavirus, you are not alone. Now that the FCO is advising against ‘all but essential travel’ to certain regions, we have decided in conjunction with our property owners and managers to make full refunds available to customers booking any holiday home from Sunday 15th March 2020 until further notice.
We would like to help you book your luxury holiday home without worrying about what is going to happen in the event that you are unable to travel. We have therefore reduced the booking deposit amount to 10% of the rental price for all new bookings from the 15th of March 2020 and if the FCO advises against ‘all but essential travel’ to Provence in advance of your holiday start date, you are entitled to our full money back guarantee.
Alternatively, perhaps you might want to postpone your trip? That’s an option too! We can liaise with the holiday principal (Owner) on your behalf and request to move your booking to later in the year, or even to 2021. Please note, any date changes will be accepted at the discretion of the principal (Owner).
Was your booking made before the 15th March 2020? Please check here for your terms and conditions.
Remember you always benefit from our price match guarantee, free concierge service and the ability to book by credit card.
Stay safe and enjoy the comfort of home and à bientôt in Provence,
You will receive a full refund if
- For bookings from the 15th March 2020 and you decide to cancel in advance of your holiday start date where the official advice from the FCO (or international equivalent) is not to travel or against "all but essential travel” to the specific region in Provence where the villa is located.
The terms below apply:
Terms & Conditions - Bookings made after the 15th March 2020
- Applies to bookings made from the 15th March 2020 and until further notice.
- For British citizens, the right to cancel will depend on whether you are deemed free to travel to the specific region where your holiday home is located, as determined by the official advice from the FCO that can be found here: www.gov.uk/foreign-travel-advice.
- For foreign nationals, the right to cancel will depend on whether you are free to travel to the specific region where your holiday home is located, as determined by the official advice from the governing body of your country of residence.
- Requesting a date change? Please note that any transferal of dates is at the discretion of the principal (Owner).
Further information on coronavirus:
Top travel tips in the wake of Coronavirus
- We recommend that you get full travel insurance to cover you against any other disruptions that may happen. Your travel insurance should also cover you if your flights get cancelled or you can’t go ahead with any other services booked for your holiday. We recommend StaySure Travel Insurance. It is important that you familiarise yourself with the insurance provider’s terms in respect to holiday cancellations prior to purchase.
- Will travel insurance cover you? Which travel insurance policy you should get? If you've already booked insurance - are you covered? All this and many more questions answered in this handy article from Money Saving Expert
- Check this website regularly before you travel, as advice changes all the time: https://www.gov.uk/foreign-travel-advice
If my holiday destination is affected by the Coronavirus outbreak before I am due to arrive, what can I do?
Customers are only able to cancel their booking with us if the FCO (or international equivalent) has advised ‘all but essential travel’ to their destination. Customers cannot request a cancellation for any other reason. If this happens before your holiday, you will receive a full refund.
Are all Provence Holidays holiday homes covered under the offer?
By far the majority of our holiday homes are covered under our full-refund offer. A handful are not because the holiday principal (the home owner) has not agreed to participate. However, if you happen to book one that isn’t included you will be notified prior to confirmation of your booking. That way you can decide if you prefer to cancel or simply take out the necessary cancellation insurance to cover you. We can point you in the right direction for travel insurance policies that will cover you in the event that you are unable to travel.
What if there is a Coronavirus outbreak in my location while I’m on holiday?
This will depend on the advice that health authorities in the affected area are providing to local people. Follow this specific advice and then see if the Foreign and Commonwealth Office have updated their advice.
What happens if my flights get cancelled?
All flights to or from an airport in Britain and the EU are protected under European law. This means, dependant on the circumstances, you may still be able to claim from the airline if your flight is delayed or cancelled.
What if I have made a booking before the 15th of March and now the FCO is advising against travelling to that specific region?
We understand that you may be concerned about the development of the virus and may wish to postpone your trip to a later date. Whilst this cannot be guaranteed, we would be happy to discuss this possibility with your holiday principal on request.
In the event that the FCO advises against travel to the region that you are heading to, we recommend contacting your travel insurer at the earliest opportunity. Please ensure that you have arranged appropriate insurance – it is important that you familiarise yourself with the insurance provider’s terms in respect to holiday cancellations prior to purchase. Please don’t hesitate to contact us if you have any queries.