Our Coronavirus Policy
Updated January 13th, 2022
Book a Holiday with Confidence - Flexibility Guaranteed
Our hearts go out to our holiday makers, property owners and all those who have been affected by the coronavirus Covid-19 pandemic in what is an undoubtedly challenging time for us all.
At Provence Holidays, we take care to stay on top and adapt to the ever-changing developments and challenges caused by coronavirus in order to provide the highest quality customer service and holiday experiences.
We are delighted that many of our customers have enjoyed a holiday in 2021 in one our luxury properties and remain committed to welcoming more guests into our holiday homes in the coming years, wherever it is safe and sensible to do so. We would like to reassure all of our new and existing customers that, if FCO (or international equivalent) advice changes and you are unable to travel at any time, you are protected by our Covid-19 guarantee.
Heading to Provence in 2022 or 2023?
Due to incredibly high demand and the deferral of 2021 bookings, many of our holiday rentals are already booked for 2022! We recommend that you book now to secure your preferred villa and dates for your next trip to Provence, safe in the knowledge that you are protected by our Covid-19 guarantee.
We look forward to helping you plan your next holiday in Provence in one of our hand-picked luxury holiday homes and would like to thank you for your continued support and patience during this trying time.
Remember, as well as our Covid-19 guarantee, you also always benefit from our price match guarantee, free concierge service and the ability to book by credit card.
Stay safe and à bientôt in Provence
Our Covid-19 guarantee:
If your holiday is affected by one of the following scenarios, you are protected by a Covid-19 guarantee:
- The government of your home country enforces a lockdown or closes its borders and prohibits all travel to France.
- The French government enforces a lockdown or closes its borders and prevents you from travelling to France.
If you cannot travel for at least one of the reasons detailed above, you are entitled to choose one of the following options:
- To receive an immediate refund of the total amount already paid less 20%.
- To receive a non-refundable credit note for the total amount already paid. This credit note can be applied to any of the properties in the Provence Holidays portfolio, subject to availability, and is valid for a maximum of twelve months from the first day of the initial stay.
Whatever you decide, the most important thing is that you can still look forward to a luxury holiday in this beautiful region of Southern France.
Top travel tips in the wake of the coronavirus
- We recommend that you take out full travel insurance to cover you against any other disruptions that may occur. Your travel insurance should also cover you if your flights are cancelled or you are unable to use other services booked for your holiday. It is important that you familiarise yourself with your insurance provider's terms and conditions regarding holiday cancellations before you take out the policy.
- We recommend that you visit this website regularly before your trip, as advice is constantly changing: https://www.gov.uk/foreign-travel-advice
What happens if we are told that we cannot travel?
If your government and/or the French government advises against "trips to Provence that are not strictly necessary", we will work with our owners and welcome managers on your behalf to cancel or postpone your holiday in accordance with our Covid-19 guarantee. We advise holidaymakers to keep up to date with the latest travel advice.
If I cannot travel, can I make a claim through my travel insurance?
We advise you to speak to your travel insurance company if you have any questions about their coronavirus policy. However, the majority of travel insurance policies now accommodate several coronavirus-related scenarios, such as receiving a positive test result before departing your home country. It is important that you familiarise yourself with your insurance provider's terms and conditions regarding holiday cancellations before you take out a policy.
What other coronavirus-related scenarios does your Covid-19 guarantee cover?
The Provence Holidays Covid-19 guarantee only applies to border closures and lockdowns in either France or your country of origin. This guarantee does not cover obligations to self-isolate or quarantine, positive Covid-19 test results or any other coronavirus-related circumstances.
If my holiday is postponed due to Covid-19, will it be offered at the same price?
If your holiday has been successfully rescheduled, your new booking will not be subject to any potential price increases unless it applies to a more expensive price range. For example, if your existing booking was in May 2022 but you would prefer to move to August 2023, then you are obliged to pay the peak season rate.
Does your Covid-19 guarantee apply to everyone?
Our Covid-19 guarantee applies to all individuals who are fully vaccinated as per the travel regulations of France and their home country.
How does Provence Holidays deal with Covid-19 as a company?
At Provence Holidays, the health and safety of our employees, suppliers and customers are our top priority.
We follow the official advice of the FCO and other international governmental agencies on health recommendations and travel advice. We closely monitor the latest circumstances in order to provide our clients with high quality and adaptable responses.
To welcome our guests in a safe and reliable environment, we work closely with owners and welcome managers to provide a Covid-19-friendly check-in. This includes meeting improved hygiene and cleaning standards, which are in line with current coronavirus advice, and maintaining social distancing measures. Wherever possible, we also offer contactless cleaning/maintenance services and encourage owners to carry out self-check-ins. Questions about our improved hygiene and cleaning standards can be directed to our friendly customer service team at firstname.lastname@example.org.
In these unprecedented times, each member of the Provence Holidays team is working extremely hard to provide fair and welcome solutions. We will continue to do our best to resolve every single booking. We thank you in advance for your patience and understanding.