If you are worried about booking your holiday amid all the news reports surrounding the Coronavirus, you are not alone. Now that the FCO is advising against ‘all but essential travel’ to certain regions.
Perhaps you might want to postpone your trip? That could be an option! We can liaise with the holiday principal (Owner) on your behalf and request to move your booking to later in the year, or even to 2021. Please note, any date changes will be accepted at the discretion of the principal (Owner).
Remember you always benefit from our price match guarantee, free concierge service and the ability to pay by credit card.
Stay safe and enjoy the comfort of home with your family and à bientôt in Provence,
Terms & Conditions - Bookings made before the 15th March 2020
- For any bookings made before 15th March 2020, your deposit is non-refundable. This means, if you choose to cancel your booking, you will forfeit your deposit. Similarly, if you have already paid your full balance, it cannot be refunded.
- If you are unable or have a disclination to travel, you will need to make a claim to recoup your costs via your travel insurance. Unfortunately, we are unable to offer refunds as we act as a booking agent to our property owners and managers. Therefore, the contract for the fulfilment of your holiday is held directly between you and the property. If you have any queries, please visit our terms for more information.
- However, to make everything a little easier for you, we are more than happy to liaise with the property owner/manager on your behalf to see if we can change your booking dates to later in the year or even 2021.
- If your dates are successfully moved, your balance will need to be paid in line with the existing arrangement. This means we will still collect your balance 4 weeks before your original 2020 booking. This allows our owners certainty that the group will proceed with their deferred holiday, rather than holding dates indefinitely.
- Requesting a date change? If you would like us to look into this possibility, please email us on firstname.lastname@example.org so we can process your request. These requests will be dealt with by date order.
Top travel tips in the wake of Coronavirus
- We recommend that you get full travel insurance to cover you against any other disruptions that may happen. Your travel insurance should also cover you if your flights get cancelled or you can’t go ahead with any other services booked for your holiday. We recommend StaySure Travel Insurance. It is important that you familiarise yourself with the insurance provider’s terms in respect to holiday cancellations prior to purchase.
- Will travel insurance cover you? Which travel insurance policy you should get? If you've already booked insurance - are you covered? All this and many more questions answered in this handy article from Money Saving Expert
- Check this website regularly before you travel, as advice changes all the time: https://www.gov.uk/foreign-travel-advice
If my holiday destination is affected by the Coronavirus outbreak before I am due to arrive, what can I do?
Customers are only able to cancel their booking with us if the FCO (or international equivalent) has advised ‘all but essential travel’ to their destination. Customers cannot request a cancellation for any other reason. If this happens before your holiday, you will receive a full refund.
Are all Provence Holidays holiday homes covered under the offer?
By far the majority of our holiday homes are covered under our full-refund offer. A handful are not because the holiday principal (the home owner) has not agreed to participate. However, if you happen to book one that isn’t included you will be notified prior to confirmation of your booking. That way you can decide if you prefer to cancel or simply take out the necessary cancellation insurance to cover you. We can point you in the right direction for travel insurance policies that will cover you in the event that you are unable to travel.
What if there is a Coronavirus outbreak in my location while I’m on holiday?
This will depend on the advice that health authorities in the affected area are providing to local people. Follow this specific advice and then see if the Foreign and Commonwealth Office have updated their advice.
What happens if my flights get cancelled?
All flights to or from an airport in Britain and the EU are protected under European law. This means, dependant on the circumstances, you may still be able to claim from the airline if your flight is delayed or cancelled.
What if I have made a booking before the 15th of March and now the FCO is advising against travelling to that specific region?
We understand that you may be concerned about the development of the virus and may wish to postpone your trip to a later date. Whilst this cannot be guaranteed, we would be happy to discuss this possibility with your holiday principal on request.
In the event that the FCO advises against travel to the region that you are heading to, we recommend contacting your travel insurer at the earliest opportunity. Please ensure that you have arranged appropriate insurance – it is important that you familiarise yourself with the insurance provider’s terms in respect to holiday cancellations prior to purchase. Please don’t hesitate to contact us if you have any queries.