Book with confidence
If you are worried about booking your holiday amid all the news reports surrounding the Coronavirus, you are not alone. Now that the FCO is advising against ‘all but essential travel’ to certain regions in Italy, we have decided to make full refunds available to customers from Monday 1st March 2020 until further notice.
We would like to help you book your luxury holiday home without worrying about what is going to happen in the event that you are unable to travel. So, if the FCO advises against ‘all but essential travel’ to Provence in advance of your holiday start date, you are entitled to our full money back guarantee.
Furthermore you still benefit from our price match guarantee, free concierge service and the ability to book by credit card.
à bientôt in Provence,
You will receive a full refund if
- You decide to cancel in advance of your holiday start date where the official advice from the FCO (or international equivalent) is not to travel or against "all but essential travel” to the specific region in Provence where the villa is located.
The terms below apply:
Terms & Conditions
- Applies to bookings made from the 1st March 2020 and until further notice.
- For British citizens, the right to cancel will depend on whether you are deemed free to travel to the specific region where your holiday home is located, as determined by the official advice from the FCO that can be found here: www.gov.uk/foreign-travel-advice.
- For foreign nationals, the right to cancel will depend on whether you are free to travel to the specific region where your holiday home is located, as determined by the official advice from the governing body of your country of residence.
- We cannot guarantee a refund if the travel advice changes in the 2 months prior to your holiday, so please ensure you take out the requisite travel cancellation insurance to cover you in this unlikely scenario. We can recommend a number of insurance providers that will cover you for cancellation in this instance.
Top travel tips in the wake of Coronavirus
- We recommend that you get full travel insurance to cover you against any other disruptions that may happen. Your travel insurance should also cover you if your flights get cancelled or you can’t go ahead with any other services booked for your holiday. We recommend Travel Sure Travel Insurance. It is important that you familiarise yourself with the insurance provider’s terms in respect to holiday cancellations prior to purchase.
- Will travel insurance cover you? Which travel insurance policy you should get? If you've already booked insurance - are you covered? All this and many more questions asnwered in this handy article from Money Saving Expert
- Check this website regularly before you travel, as advice changes all the time: https://www.gov.uk/foreign-travel-advice
If my holiday destination is affected by the Coronavirus outbreak before I am due to arrive, what can I do?
Customers are only able to cancel their booking with us if the FCO (or international equivalent) has advised ‘all but essential travel’ to their destination. Customers cannot request a cancellation for any other reason. If this happens more than 2 months before your holiday, you will receive a full refund. If the government has put a travel ban in place within 2 months of a booking, customers will need to consult their travel insurance company.
Are all Provence Holidays holiday homes covered under the offer?
By far the majority of our holiday homes are covered under our full-refund offer. A handful are not because the holiday principal (the home owner) has not agreed to participate. However, if you happen to book one that isn’t included you will be notified prior to confirmation of your booking. That way you can decide if you prefer to cancel or simply take out the necessary cancellation insurance to cover you. We can point you in the right direction for travel insurance policies that will cover you in the event that you are unable to travel.
What if there is a Coronavirus outbreak in my location while I’m on holiday?
This will depend on the advice that health authorities in the affected area are providing to local people. Follow this specific advice and then see if the Foreign and Commonwealth Office have updated their advice.
What happens if my flights get cancelled?
Despite Brexit, all flights to or from an airport in Britain and the EU are protected under European law. This means, dependant on the circumstances, you may still be able to claim from the airline if your flight is delayed or cancelled.
What if I have a booking made before the 1st of March and now the FCO is advising against travelling to that specific region?
In the event that the FCO advises against travel to the region that you are heading to, we recommend contacting your travel insurer at the earliest opportunity. Please ensure that you have arranged appropriate insurance – it is important that you familiarise yourself with the insurance provider’s terms in respect to holiday cancellations prior to purchase. Please don’t hesitate to contact us if you have any queries.